Is your organization innovative? Do you believe curiosity and collaboration are important? Most people will respond with a resounding "YES!" But, do you and your leaders act that way? The sad reality is that most don't and, as a result, are sub-optimizing.
Mother/daughter team Kathy Taberner & Kirsten Siggins share 3 foundational skills everyone can master that are designed to help you be more curious, get better at dealing with conflict and overcome objections and accelerate customer intimate relationships.
ACTIVELY LISTEN TO LEARN: Curious, collaborative leaders recognize that every perspective is important. The only way you can harness their unique value is to be open and listen without judgement. Actively listening and quieting the internal voice in our heads is the first step to building trust.
ASK OPEN QUESTIONS: As you listen to learn it is important to stay in a place of curiosity. Asking open questions allows you to dig deep and achieve clarity about other’s perspectives and experiences. It also opens opportunities to new possibilities and creates outcomes that otherwise would not be thought possible.
REWARD FAILURE: It is often said “every no takes you closer to a yes.” This is how we learn. Sharing our own failures and listening to the failures of others helps us learn what works and what doesn’t. Creating a culture that celebrates failure creates a safe environment for people to take risks, try new things, achieve new outcomes and drive innovation.
While many companies identify innovation as a critical factor, few maintain a culture that rewards curiosity. Harvard's Francesca Gino (https://www.linkedin.com/pulse/business-case-hbr-says-curiosity-matters-alex-berg/) found that leaders say they cherish curiosity but fear it will increase risk and inefficiency... while the opposite is true. Encouraging these three foundational skills will enhance curiosity in your organization, improve innovation and produce better business outcomes.
I'm curious what your experience has been and what you believe to be true. Please share your comments and join the curiosity movement!